My Heart's in Accra

Ethan Zuckerman's musings on Africa, international development
and hacking the media.

11/30/2010 (3:01 pm)

Mica Pollock and OneVille: communications to strengthen educational communities

Filed under: Berkman ::

Mica Pollock from Harvard’s Graduate School of Education, an anthropologist focused on education, speaks at the Berkman Center about OneVille, an educational project focused on communication between people involved in young people’s lives. She tells us she’s written three books with one punchline: young people do better when the people in their lives communication about their progress. These communications need to be regular, normal and not extraordinary – communication should be about specific, everyday activities necessary to support student success. Innovative educational ideas like Children’s Zones or promise neighborhoods focus on building communities that nurture children. Building those communities requires conversation.

Pollock tells us that teachers always tell us that they don’t have sufficient time to communicate with students and parents. At the same time, kids are constantly communicating. The average teenage girl communicates her status 4000 times a month via text messages. “How do we normalize this ongoing conversation?”

Her research focuses on her home community, Sommerville, MA, a suburb of Boston. She notes that there are 5,000 students in the Sommerville schools. The majority speak one of four languages – English, Spanish, Portuguese or Creole. There are four “villes” within Sommerville in class terms – a group of immigrants, a group of “new gentrifiers”, a group of white working class residents, and a fourth group of “techies and students”. The OneVille project is an attempt to connect people in the educational community who work with young people and support their learning – parents, teachers, tutors, coaches, other students, and so on.

In the first year of the OneVille project, Pollock focused on learning about existing communications through interviews, focus groups and other gatherings. The group hosted multilingual happy hours so the community could think through issues of language and translation. Community reading hours were useful to bring people together, but made clear how difficult planning events was and how much time the process took. She discovered that a listserv held a critical role for part of her community – the parents involved with a magnet school. During a debate about integrating that magnet school into a larger district, she discovered that the parents on the listserv were far more knowledgeable about the issues than those not connected. Work on data entry gave a sense for what educational data was and wasn’t available. And studying social networks allowed her to figure out that getting young people to join new social networks was unlikely – reaching them via text was the way to go.

She now thinks of communities as ecosystems of communication, governed by who does and doesn’t get different pieces of information. That ecosystem includes the teams who surround a young person, information shared within a classroom, within school communities, and within cities and nations. There’s a lot of discussion about how to share numbers in these communities, but Pollock notes that much more information needs to be shared. The goal is to create a student dashboard that incorporates multiple measures of success and to offer data at different speeds in different settings. The dashboard also needs to overcome barriers of language, and preferably, should use free and open software.

There are now six community working groups that are using “design based participatory research”, a method that focuses on building tools for the community with the community. One focuses on building the aformentioned dashboard. Another focuses on building texting support teams around each student. That process begins with student/teacher texting, and is expanding to include mentors the young person chooses. The communication is based around Google Voice, allowing in-group communication via text messages.

Another team is helping students build e-portfolios, expanding from paper portfolios to online folders that represent a full range of a child’s interests, passions and skills. A fourth team is designing a school level communications toolkit, designed to help bring information to parents. This project, in particular, focuses on language, and bilingual parents are serving as bridges to their language communities, using private wikis to collect inputs from monolingual participants and share them into the dialog.

One team focuses on sharing information across the city – that project focuses on a multilingual community events calendar. And a final team is focused on expanding access to computing infrastructure, working with a project that refurbishes computers and brings them to housing projects, supporting users with training classes.

Bringing technology into the equation has sharpened a set of core educational issues for Pollock. Building a dashboard for student information raises the issue of how difficult it is to get data on student progress. How much can we require teachers to do? Some teachers will put every quiz result online, while some won’t put any information online. How do we show scores in context? If you show someone’s scores against the other class scores, is that motivating or demotivating? Should we share information like disciplinary records, and what are the privacy concerns with sharing that data? She notes that one best practice suggests that students should be able to build support teams from members who don’t know that each other are on the team – this challenges many existing social network models.

There are, of course, technical constraints as well. While using the phone as the fundamental platform has bridged many gaps, what do you do for a student who’s texting plan has run out of messages? How do you help parents learn online skills so they can navigate a school’s website and download the necessary information. The limits of Google Translate have become apparent, and Pollock is now experimenting with paid and volunteer translation systems to allow better translations to take place. Finally, she notes that simply having an open channel doesn’t mean that access to the channel will be equal – a motivated, tech savvy parent can send a hundred emails in the time a disconnected, inexperienced parent will take to send her first message. At a certain point, overcommunication can become an issue, and people will complain about being drowned in communications from a school. (Clay Shirky warns that overcommunication may lead to degradation of a channel, at which point people simply learn to ignore it.)

The really deep issues with a project like OneVille are more conceptual. What’s the line between being supportive and being overly handholding? The notion of support teams for students worries some of the educators who’ve viewed the project, while others believe it’s a critical step in education. Pollock tells us she’s most fascinated by the question of whether people will see the education of other children as central to the education of their children. Unless they do, the community approach she’s advocating can’t fully succeed, no matter what technology comes into play.

11/19/2010 (8:38 pm)

“Kenya Matters”

Filed under: Africa,Blogs and bloggers ::

I posted a tweet yesterday afternoon: “The good news: I’ve found the co-working space I’d been searching for. The bad news: it’s in Nairobi.”


Beth Kanter speaks at the iHub

I’ve spent most of the past two days at the iHub, part of the vast (non-profit) corporate empire that is Ushahidi. I’m lucky enough to have known three of Ushahidi’s founders from before their launch of their crowdsourcing platform, and my friends invited me to join their board of directors. Wednesday afternoon was a board meeting, and members flew arrived from three continents to review a chaotic, crazy and incredibly productive year. A team at the Fletcher School used Ushahidi to coordinate information and relief efforts in the wake of the Haitian earthquakes. A team of bloggers and activists in Russia used Ushahidi to provide aid to people affected by Russia’s forest fires, an effort that was so popular, it briefly broke our system. Ushahidi launched Crowdmap.com, a platform that makes it possible for anyone to start a crowdmapping project with no more than a few mouseclicks, and everyone from individuals to the BBC tried it out.

There’s lots for a board member to understand about Ushahidi – three core products, developers around the world, a web of partnerships and collaborations. One part of the mix I’ve never entirely understood is the iHub, which serves as the team’s Nairobi offices, but is lots more than that.

The space is located on the top floor of a five story building on Ngong Road, one of the major arteries of the city. Across the street from a well-known supermarket, it’s easy to get to via cab or matatu, the minivans that carry the majority of the city’s passengers. The space is open, high-ceilinged, and surrounded by windows. There’s a coffee bar in one corner, staffed by Pete, Nairobi’s barrista champion. Above Pete’s shop is a narrow loft, the offices for the space’s managers – they’ve got access to the servers and other gear, as well as a panoramic view of the room below. They look down on a cluster of worktables, a raised area with couches and comfy chairs, and a loose agglomeration of wooden patio furniture. The walls are vibrant blues and greens, lit by the sun streaming in from all sides. One wall features a half-finished map of Nairobi matatu routes – Ushahidi co-founder Erik Hersman tells me, “so much of this space could have been anywhere in the world, we needed something to remind us of Nairobi.”

By 10am, virtually every seat in the house is taken, occupied by young Kenyans and a few expats, almost all wearning green badges around their necks. These badges are the first clue that the iHub isn’t an extremely hip cybercafe. It’s an incubator, an invitation only space open every day to the 100 entrepreneurs who’ve applied for and won badges from the iHub team. For those who’ve won a green badge, there’s no charge to access the space, which is a pretty amazing asset, as it’s not just an extremely cool space – it’s got some of the fastest connectivity available in he city. Erik tells me that more than 1800 people are members of the iHub, using the online tools the group makes available and coming to selected events. From that pool, 100 pitched projects or ideas that earned them a green badge and membership in this exclusive club. Another small set, wearing red badges, pay 10,000 Ksh (about $125 USD) a month for a reserved desk space and a locker within the shared work space. The rentals help defray the cost of the space, as does renting the room out for technology trainings and events.

The end result of the space, the connectivity and the membership policy is that many of Kenya’s best and brightest young geeks can be found at the iHub on any given day. This helps explain why there’s also a crowd of expats – the iHub has become a pilgrimage stop for people hoping to understand the future of information technology in Kenya, and in the developing world as a whole. In the few hours I spent yesterday, I ran into a CBC crew filming a segment on the center, a reporter with the Economist, and half a dozen visiting NGO professionals, looking for contacts, ideas and insights.

Several of the green-badged folks are old friends from the Kenyan blogosphere, and I spent most of Thursday sitting on a couch, catching up the best and brightest of the Kenyan geeks. Rebecca Wanjiku is one of Kenya’s most talented tech journalists, writing for domestic and international publications, including Global Voices. I hadn’t realized she’s also become a systems integrator, designing, purchasing and installing the essential components of network infrastructure for Nairobi businesses. As we lounge on the couch, Rebecca walks be through the installation work she and her team did procuring the wifi hotspots and servers support the iHub’s users. “Being a journalist is an incredible resource for being an integrator,” she tells me. “You learn who’s reliable and who’s not, who you want to work with… and you see opportunities that others don’t see.”

One of those opportunities involves working with NGOs to help them use social media to reach a Kenyan population that’s rapidly coming online. Rebecca works in this space as well, where she’s a friendly competitor to Daudi Were, the blogger behind the celebrated Mental Acrobatics. Daudi is working with Open Society Institute’s Public Health program, helping organizations around the East African region use new media to reach their audiences. We talk about Facebook, which is catching on in Kenya at a ferocious pace. (In a brief walk through downtown, I encountered Facebook ads plastered throughout a downtown shopping center, and a man pushing a bike with a back fender made of a cardboard Facebook sign.)

Daudi tells me that most Kenyans find Facebook when they complete secondary school – some of their friends stay in their hometowns, while others go to Nairobi, off to university or out of the country. They’re separated physically, but Facebook – which most Kenyans access through their phones, allows them to stay in close touch. Daudi tells me about Ghetto Radio, a station that’s built a youth audience around the idea of being an “underground” station… though it’s probably the most popular station for its target demographic. “They run polls on Facebook and get thousands of responses. Lots of the folks responding can’t actually hear the station.” They heard it when they came to Nairobi on holidays, decided it was cool and now follow it online. “You see guys requesting songs via Facebook – they’re in Eldoret, so they can’t hear them, but it’s a cool way to interact with a station.” Daudi and I talk through the implications of the rise of Facebook for Kenyan politics – given the size of the youth vote, and the number of youth who feel alienated from the political process, the ability to leverage personal social networks to build support for candidates could be a powerful force in Kenya’s next elections.


If this country burns, we burn with it, a video from Kuweni Serious

Rachel Gichinga of Kuweni Serious is thinking about elections as well, and specifically about the importance of attacking apathy, which she identifies as a key evil affecting certain Kenyan communities. She identifies herself as part of a group of educated, well-to-do young Kenyans who have disproportionate power to influence politics, but who are usually sidelined by a sense of frustration and futility. Kuweni Serious, a group that came together in the wake of conflict after the 2007 elections, uses viral video to reach this group of young Kenyans. One of their secret weapons is Jim Chuchu, member of electronica band Just a Band and the man behind the remarkable Makmende viral video. (Kuleni Serious’s videos have the same timeless, sun-drenched look as the Makmende trailer – I’m wondering of one of Kenya’s next tech exports will be an Adobe AfterEffects plug-in that gives you the Chuchu look.) The work Rachel and others in her group are doing reminds me of Enough is Enough and other groups trying to use both political and social issues to convince Nigerian youth that they can have a voice in civic affairs – it’s exciting to think that there’s a movement in different corners of the continent to mobilize youth around the idea that they can and should have a voice in politics.

Jessica Colaco wonders whether the next generation of Kenyan youth are starting to use social media in a different way than peers a decade older. When not managing the iHub, she’s an MBA student at Strathmore University, building experiments to test the ways different groups of Kenyans interact with social media. She suspects that there’s a generation gap and that Kenyans under 25 expect to be in dialog with everyone online, from individuals to corporations. When older Kenyans have problems with Safaricom, she tells me, they complain to one another, while younger ones start messaging the company on Twitter and Facebook, demanding the company respond in much the way we’d expect an individual to. For her, the iHub isn’t just an incubator, but a lab, where she’s able to watch the behavior of Kenyan early adopters change in real time.

Given the richness of the conversation at the iHub, it’s not always the easiest place to get work done. Erik tells me he spends two days a week working from home in the hopes of getting grantwriting and other focused activity done. Limo Taboi is based in the quietest corner of iHub and exudes a sense of calm amd focus that creates a cone of silence around him and his laptop. Better known as “Bankelele“, Limo is Kenya’s top financial blogger, and perhaps, top financial writer. And now he’s the financial manager of Ushahidi, wrestling into submission the finances of an organization with principal players scattered around the world. Blogging at the iHub is a mixed blessing, he tells me – “We’ve got so many great events here, you’d think I’d get blog posts out every day. But I’m so buried in the rest of my work, it’s hard to find the time to get a post into the shape where I can publish it.” My guess is that this is a symptom of the overwhelming nature of the iHub – there’s so much going on, it’s hard to present a thorough picture.

At the board meeting on Wednesday, Erik closed his presentation with a slide titled, “Kenya Matters”. Kenya’s not just part of the narrative behind Ushahidi, a platform used globally but developed by Kenyans to respond to a domestic political crisis. Kenya matters because it’s one of the places where the future of technology is coming into focus, where a generation of creative people are building the future, one experiment at a time. iHub makes sense because it’s the physical manifestation of the creative collaboration that took Ushahidi from idea to project to platform within months. I had to go to Nairobi before I really got it. And now I don’t want to leave.

11/19/2010 (2:59 pm)

Apply for the Knight News Challenge!

Filed under: Media ::

In 2006, the Knight Foundation tried an interesting experiment. They invited anyone, anywhere to apply for a grant to build a tool, platform or project that helped envision the future of civic media. Global Voices applied for a grant as part of the Knight News Challenge, and Knight provided funding for Rising Voices, a project that’s been one of the most exciting, experimental and interesting things we’ve done at GV. Rising Voices tested – and proved – the idea that citizen media could work in parts of the world where very few people have regular access to the internet. Knight’s support helped us work with projects from inner-city neighborhoods in Bolivia to rural Mongolia. You can see the ongoing impact of Knight’s support in Global Voices’s coverage this week of the ongoing crisis in Madagascar – Knight’s grant supported our work with Foko Club in Madagascar, and some of the people involved with that project years back are sharing the news from Madagascar this week.

Applications for this year’s Knight News Challenge are due December 1, and this year’s challenge offers some great opportunities for applications from the developing world. The foundation is soliciting applications in four areas – mobile services, authenticity (services that help us sort through reports and find those that are credible), sustainabilitty (ideas that create revenue models for news) and community (projects that provide information for specific geographic communities.) Applications can come from anyone, anywhere, and winners in the past have come from around the world. Not only does Knight give financial support, but the community of past and present grantwinners is one of the most interesting and dynamic in the world of news and civic information.

Knight News Challenge 2011: A Q and A with John Bracken from Knight Foundation on Vimeo.

Here’s a video from my friend John Bracken, who will be overseeing this year’s challenge. He answers some of the most commonly asked questions about the Challenge, and I hope the message you’ll take from his words is this: if you’ve got an innovative idea, apply. Very cool things have come from the News Challenge in the four years past, and the more global the submissions this year, the better chance we’ll have of cool things getting funded in the future.

11/16/2010 (4:49 pm)

Backwards, towards serendipity

Filed under: Berkman,ideas ::

Kim Dulin of Harvard’s Library Innovation Lab offered a provocation a week back that I’m enjoying wrestling with. Talking about the future of libraries in a digital age, she offered the stark observation that most research today begins with Google, might occasionally proceed to Google Books or to Amazon, and ends in the library if it looks like the answers are in a book, and that one might borrow instead of buying a book. Librarians would like to reverse this hierarchy, at least in part, and unlock “the good stuff” in libraries for broader audiences.

I’m guilty of approaching libraries in exactly the way Dulin describes. In defense of my library abuse (neglect, I think, is more accurate), I’m often researching topics for blog posts. I rarely work on blog posts over multiple days – I write because something’s caught my attention, and the post is a way to engage with a question thoroughly enough to get it out of my mind for a few days, but not to detract from longer projects. The blog post that requires a trip to the library is the post that doesn’t get written. And because I like to write using links, I’m reluctant to cite material that requires a reader to visit a library to understand the reference I’m making.

But I’m trying to work in earnest on the book I’ve been threatening for some years now, and neither of those excuses apply. Rather than waiting for the promised future where Google indexes the entirity of human knowledge and I can search inside books as easily as I search web pages, I’m trying to take advantage of Harvard’s ludicriously wonderful library system and search the universe of paper books as thoroughly as I try to search online.

(We are, by the way, awfully far away from the Google future. I was trying to learn about the flow of doctors and teachers from Haiti to the Democratic Republic of Congo in the 1960s, after Congolese independence, and couldn’t find a way to construct a query that turned up results from a universe in which Haitians were helping another developing nation, not receiving aid.)

One of the topics I hope to write about is serendipity. I’ve written before about the unintended consequences of moving away from structures that lead us to unexpected and useful information – shelves of libraries, the front page of paper newspapers – and am hoping to explore the many ways people are trying to engineer serendipity in online spaces. An etymology of the term leads back to Horace Walpole, antiquarian, author and son of the British Prime Minister. In a letter written in 1754, a missive that primarily acknowledges receipt of a painting sent from Florence, Walpole shares a discovery about a crest of arms he’s encountered.

“This discovery indeed is almost of that kind which I call serendipity, a very expressive word, which as I have nothing better to tell you, I shall endeavour to explain to you: you will understand it better by the derivation than by the definition. I once read a silly fairy tale called The Three Princes of Serendip: as their highnesses travelled, they were always making discoveries, by accident and sagacity, of things which they were not in quest of: for instance, one of them discovered that a mule blind of the right eye had travelled the same road lately, because the grass was eaten only on the left side, where it was worse than on the right – now do you understand serendipity? One of the most remarkable instances of this accidental sagacity (for you must observe that no discovery of a thing you are looking for comes under this description) was of my Lord Shaftsbury, who happening to dine at Lord Chancellor Clarendon’s, found out the marriage of the Duke of York and Mrs Hyde, by the respect with which her mother treated her at table.”

There’s lots to pull apart in that paragraph. Neither example Walpole gives his reader does an especially good job of illustrating the idea of unexpected discovery through accidental sagacity, though his definition is one I find more satisfying than later definitions of serendipity as happy accident – Walpole seems to acknowledge a deep structure to serendipity where chance helps the informed mind, but perhaps not the untrained mind.

In the spirit of putting libraries first, I searched Harvard’s catalog looking for a contemporary version of The Three Princes of Serendip. I couldn’t find one. But, as this is Harvard, where librarians have ongoing debates about whether they should attempt to acquire every single law book published in any given year, or merely the most interesting ones, the library’s online catalog included the 1722 edition of the “The Travels and Adventures of Three Princes of SARENDIP. Intermixed with Eight Delighful and Entertaining NOVELS, Translated from the Persian into French, and from thence done into English” and published by William Chetwood at Cato’s-Head in Russel Street, Covent Garden.

I assumed that accessing a 300 year old book would require a background check, a training course in handling historical materials, a set of white gloves and a convincing explanation for why my interest in serendipity required direct access to a historical relic. What actually happened was this: I visited Houghton rare book library, was instructed to leave everything but my laptop in a locker, signed up for a special collections readers card, requested the book, and ten minutes later, was presented with a small, non-descript brown volume resting atop a plexiglass book stand and a weighted cord to hold pages in place. No gloves, no warnings, no questions.

And so I spent three hours reading the “silly fairy tale” Walpole had read 250 years ago. I can’t disagree with his assessment. The opening story, with a partially blind, dentally challenged lame camel carrying butter, honey and a pregnant woman, is a pretty good yarn. But the subsequent stories have lost something in translation – from Persian to Italian, to French and then to English. By the time we’re encountering a sinister, disembodied hand that destroys humans, and is persuaded to destroy livestock through the deployment of a magic mirror, we’ve moved out of the realm of deductive puzzles and into the realm of magic. At a certain point, the Princes’ journeys take the back seat to the tales of seven novelists, who’ve been brought from every corner of the world, to tell stories and soothe the illness of a great emperor – it’s a classic frame tale, a story that makes possible the telling of several other stories, and it’s hard to see how these “novels” advance the larger plot (until the last, which is a thinly disguised discourse on the king’s existing predicament.) It’s worth asking whether Chetwood, in the business of selling novels to a London audience, may have recharacterized the Persian and Indian tales that make up the volume as “novels”, hoping to sell more adventures of Moll Flanders, “twelve years a whore and five times married.”

As an American, I tend to assume that anything that’s survived 300 years has an importance and dignity associated with its longevity. Handling the Chetwood edition of The Three Princes, it’s pretty apparent that this is a better example of popular literature than of timeless prose. The copy Harvard has is very well thumbed late in the volume, after the Serendip tale has ended and there’s a quick, unrelated romantic novel to fill out the volume. And Chetwood’s other offerings, advertised in the frontspiece, include a weighty sounding French history, and a whole lot of stories that appear to feature women of loose virtue. The history of the book suggests that it’s not the translation of a great Persian literary work, but the collection of a set of popular tales, tied loosely together. In 1557, a Venetian printer, Michele Tramezzino produced a book, allegedly translated from Persian by “Christoforo Armeno” (likely a fiction) that sewed together a set of popular tales, many of them from India. Serendip, a term for Sri Lanka, was used as the title as it was in the news – a Spanish jesuit had recently brought Christianity to the island, and audiences would have found the term both exotic and familiar.

Here’s what I got from visiting Houghton and reading Armeno/Tramezzino/Chetwood’s tale: the Princes were able to make strange and unexpected discoveries not through luck, but through preparation and education. Their father, the Emperor Jafer, has had them taught by the best scholars of his land, who’ve educated them in “Morality, Politicks and all polite Lerning in general”. When Jafer quizzes his sons and discovers that they’re wise, well-educated and humble, he banishes them from the kingdom, not to punish them, but to encourage them to “travel through all the World, to the end that they might learn the Manners and Customs of every nation.” By the time they encounter the tracks of the ill-used camel, it’s no surprise to the reader that the Princes make a Holmesian deduction about its load and rider – with such detectives on the case, we’re amazed that they’ve not determined it’s coloration, age, dam and sire.

This is useful for me, as I’m trying to make the case that serendipity isn’t a product of luck, or being open to benificent chance. I want to make the case that serendipity is the product of hard work, through the careful structuring of a system to encourage chance encounter (the work done to arrange library books by subject on shelves) or the efforts of a sage curator, who uses her knowledge of a field and of her audience to offer recommendations. An understanding of serendipity that favors sage interpretations of random encounters rather than just the happy accident is consonant with my arguments.

I didn’t need a 300 year old book to bring me that insight. Richard Boyle, a scholar who has examined the Sri Lankan roots of a few dozen words that appear in the Oxford English Dictionary, has written a pair of essays that connect serendipity to Walpole and to the three princes. I found them online, a few clicks into a Google search for “serendipity”, and quickly discovered that Boyle is engaged in a debate with the OED about the “correct” – Walpolean – meaning of serendipity, which aligns more closely with the sagacious mind than with the happy accident.

What encountering the book did for me was shatter the illusion that there was, somewhere out there, a brilliant, forgotten text that contained the true origins and meaning of serendipity. There’s not, or at least, the little brown volume I spent yesterday reading isn’t it. The thing itself, the original text, is a little disappointing – the moment of genius is Walpole’s connection between a silly fairy tale and his observations about the nature of discovery. And there’s a little genius associated with Boyle’s quest to get the OED to recognize that “serendipity” may be a vague and squishy term today, but had a specific, if hard to illustrate, meaning when Walpole coined it.

Even if reading the 1722 manuscript wasn’t helpful in advancing my understanding of serendipity, it was viscerally satisfying in a way that research on the web rarely is for me. I mean this not in the Walter Benjamin sense of encountering the aura of the original object – instead, what’s exciting for me is the idea that I may have been the first person in fifty years to touch a particular page. The web, by its very nature, makes things accessible. Even if a page has never been read by human eyes, we know it’s been indexed, cataloged, page ranked and is potentially accessible at a moment’s notice, should someone type the right combination of keywords into a search box. Digging into the depths of Harvard’s libraries, four stories below ground, or in the hush of Houghton’s reading room, there’s the magic of an archeological dig, the possibility of encountering something strange and wonderful below the surface at any turn.


Thanks to the kind folks at Widener and Houghton Libraries, who clearly understand that libraries are as much about magical stumbling as about knowledge and information, and for Berkman for giving me an enchanted sigal that allows me to access these realms.

11/11/2010 (7:13 pm)

links for 2010-11-11

Filed under: del.icio.us links ::

11/10/2010 (7:04 pm)

links for 2010-11-10

Filed under: del.icio.us links ::

11/10/2010 (10:39 am)

Those ducking yankers who designed T9

Filed under: Geekery,Just for fun ::

Someone on Twitter pointed me to Damn You Auto Correct, a site that’s at least as narrow in focus as your average LOLCats site, but pretty funny nevertheless. I suppose it’s useful mostly as a warning not to invite someone over for gelato unless you’ve really thought things through. Then again, anyone who’s listened to Benjamen Walker’s 13th episode of Too Much Information, where an innocuous text message to a notoriously cranky rock star is transformed into a curt insult by autocorrect. Suffice it to say, I’ve never since typed “NP. Thanks so much” on my iPhone again.

It does seem like the manufacturers of autocorrect should keep up with the times in editing their dictionaries, realizing that “NP” has become pretty common slang and to find a different way to correct misspellings without alienating quick-fingered radio producers and SMSing computer scientists. And then I remembered a routine from British comics Armstrong and Miller:

The key phrase for me: “Our job, Gilbert, is to offer people not the words they do use but the words they should use.”

And you thought technology was value neutral…

11/09/2010 (7:16 pm)

John Palfrey: The Path of Legal Information

Filed under: Berkman ::

My friend, former boss, mentor and colleague John Palfrey is giving the “chair lecture” this afternoon to commemorate his new title as Henry N. Ess Professor of Law and Vice Dean for Library and Information Resources at Harvard Law School. (Yes, I cut and pasted that. It’s a long title. :-) The talk is titled “The Path of Legal Information” and John’s notes and absract live here. Law School Dean Martha Minow explains that Henry Ess was preoccupied with early English law books, a peculiarity that developed as he was checking citations for a Harvard Law Review article, and led to him needing to pour concrete floors in his Manhattan apartment to support the 30,000 texts he acquired and later donated to Harvard.

Minow argues that if Ess collected books, Palfrey has been focused on changing the nature of legal research materials through his work at the Berkman Center and now at the library. She outlines Palfrey’s complex bonafides – his original research, his work building the Berkman Center, his work in the venture capital community and prior career as a practicing lawyer. And she offers a slew of endorsements from law school colleagues, which gives extra time to allow extra chairs to be brought into the Caspersen Room of Langdell Hall to seat the crowd that’s come to hear him.

John offers what he warns is a simplified historical view of legal information as the backdrop to a discussion of the future of legal information. The title of the lecture is a reference to Oliver Wendell Homes‘s famous article, “The Path of the Law”. (The room we’re in houses Oliver Wendell Holmes’s metal lunchbox. JP tells us that the Supreme Court justice didn’t actually carry his own lunchbox – he had a man to carry it for him.) In this 1897 article, Holmes wrote about a “thoroughly connected system” of English and US legal information an advocate sorts through to support his client – JP argues that a new, digital system is emerging.

The codification of English law began under King Henry II in the 12th century, but a larger second wave of collection came into play with printing in the 16th century, and we began seeing both a collection of law and commentary on laws. A third phase, at the end of the 18th century, came about in part through the work of William Blackstone. Blackstone’s great insight was that these legal books – which could cost a year’s salary – needed to be much cheaper. His inexpensively printed books sold massively in England and in the US.

The fourth phase of legal information comes about with Christopher Columbus Langdell – for whom Harvard’s library is named – who introduced the case system of law. Palfrey suggests we’re now seeing an emergent fifth system, though it’s coming about in desultory fashion.

When a decision comes out, it’s been produced in a digital fashion – that we print it out is an artifact of our current system. We should release this information in an open, interoperable fashion so that we can generate new systems atop the law.

Why should we do this? One major reason is cost. HLS’s library spends four million dollars a year acquiring legal information, hoping to maintain the world’s best private law library collection. 20 years ago, Harvard bought every law, in any language, from anywhere in the world. That’s no longer possible, nor has it been for a while – and we’re now admitting it. The people who publish it make a great deal of money on it, compared to other fields of publishing. This is somewhat outrageous because this is the packaging of public domain material.

The second problem it responds to is projects like Google Books which are digitizing knowledge and, potentially, exerting proprietary control over it. The potential of a digital library of Alexandria controlled by a for-profit entity is a worrisome prospect. We as scholars have made a commitment to Open Access to materials we create, allowing the school to publish our works as well as publishing them in academic journals. For these materials to be useful, they need to be indexed. Otherwise, we end up with a “book barn”, a chaos of information. We need to release information and make it findable, though avoid having it locked up by proprietary constraints.

Young people are living lives that are highly connected. They’re doing many things at a time, learning in different ways than many of us learned. Adults are doing this too – we’ve got the first Blackberry-toting president.

We tend to assume that the information young people encounter is digital in nature. JP tells us the story of his daughter using a disposable digital camera and wanting to be able to delete the bad ones – kids simply assume the digital nature of these materials. And much of the data encountered really is born digital – YouTube is the second largest search engine in the world. But there’s an anomaly to this world. Students seem to prefer books for long-form arguments. When we ask them why, they tell us the 3Bs – the bed, the bath, the beach. This tells me we need to rethink and re-imagine the digital book, perhaps around technologies like the iPad. If the media is digital, so the law should be.

One of the large trends in computing is cloud computing. Much of the computing power is now in the cloud, with services like Gmail or Google docs. Another is a change in publishing, where we may expect to see books become digital – Amazon is now selling more books for Kindle than hardcover books. More important may be the Espresso book machine from On Demand Books, which prints and binds paper books on demand for $8.

In the near future, we’re going to think of the digital file as the key piece of scholarship, and the print as something we do for convenience.

Palfrey introduces the Harvard Library Innovation Lab, who I wrote about earlier today. This is an interdisciplinary team challenged with making connections between existing libraries and the ways people research today. Students look to Google, then to Google Scholar and Wikipedia, not to reference librarians. If we’re not careful, this leads libraries to a role of warehousing old books. Students find books through Google, read reviews on Amazon then look on Harvard’s catalog to see if they can get it for free at a library. That, unfortunately, misses the point of libraries. The effort shouldn’t be about collecting materials – it should be about the systems that allow us to access and explore these materials.

JP notes that digital libraries tend to suffer from a lack of serendipity, the wonder of wandering the musty stacks and discovering books we didn’t know we wanted to read. We can do better at serendipity in the digital space than we do in the real world. If you bring a new book onto campus, it, or another book, is going to a book depository 26 miles away. There is no one stack – using a tool like Stack View, we can create virtual stacks of books. And we can sort them by popularity, by popularity with professors, by how often they’re put on reserve. We may be able to do much better in the serendipity business in a digital age.

Working with other Berkman professors, JP is trying to “hack the casebook”, expanding beyond an expensive paper book to one that appears virtually on as print on demand, and could include much richer multimedia materials. JP notes that some in the audience are authors of popular casebooks, and they may not like the idea, but virtually everyone else does.

The potential of doing this work becomes clearer in a global environment. Our ability to compare law across regimes would expand radically if we agreed on standards to put materials online, we’d have amazing new potentials for scholarship.

So what’s the tradeoff? The first obvious cost is a money cost. Court administrators complain that it would cost a lot of money to do this. As taxpayers, we don’t give enough money to courts for them to do this. In the long run, it’s probably cheaper to do this digitally rather than using the cludgy process we use today. Second, there’s a high cost associated with privacy. Putting all these legal materials, which can be accessed in county courthouses, may create privacy risks for people that force us to think through this very carefully. We might not want to put family law cases into the system, and may not want all depositions to be available – JP notes that he was recently deposed and observes that few of us are at our best under a skillful deposition.

A third group that doesn’t like these ideas are librarians who are concerned about authenticity and provenance. JP tells us that we could do a better job of authenticating than we do in an analog world, but that there’s a near-term cost that’s real and needs addressing.

Another demerit is the rise of a cut and paste culture in the legal profession. We want students not just to find answers in search engines and cut and paste the answers – we want them to understand the broader context. But that’s a challenge we all have to face now as educators.

Interoperable legal information, JP believes, will lead to new knowledge. It will also allow us to cope with incredible scale – we produce so much law these days that we’re going to be overwhelmed with the sheer volume of this material – we need new tools to cope with what we’re creating.

In our midst, JP tells us, we have the computer scientists that can work with the lawyers and librarians to make sense of this field. The work of organizations like CAST who make legal information available for people with disabilities also relies on digital access to law. And we’ll see new connections. JP shows a visualization of the spread of scholarly letters which helps illuminate how ideas and knowledge spread in an earlier scholarly age. When Charles Langdell started teaching law from cases and those cases were widely published, we began comparing and seeing holes in our legal system, imperfections that weren’t apparent until we began to look at the whole picture. Being able to visualize is one powerful way to get this sort of big picture.

The results of this movement may be a change in perceptions of law. If we put computer programmers and AI materials, we might see systemic biases around gender and race. This might be helpful for our understanding of how legal systems work, but it also might undercut our confidence in the law. This could make judges uneasy, in much the same way that Charlie Nesson’s efforts to webcast from within courtrooms make judges uneasy. We need to prove that more transparency is a good thing, not one that should have chilling effects. A possible side effect of this system is that judges might have a bit of medicine that their children are currently getting as concerns online privacy. It’s possible that people who’ve lived in a well-protected environment might not understand that children are now experiencing a situation where their actions are completely recorded – this might lead to a kinder view towards substantive privacy protections in legislation and in the judiciary.

Holmes told us that “the man of the future is the man of statistics and the master of economics”. That statement has proved prescient as there are clearly new opportunities for understanding law through statistics and other fields of scholarship. We may see a continuing decline in the treatise, and an increase in teaching the skills individuals need to understand the law themselves.

The audience laughs when JP shows a slide of the book “The End of Lawyers?” by Richard Susskind. The digital environment, Palfrey tels us, amplify other trends like globalization. Those trends transform law, but aren’t the end of lawyers. Nor are they the end of law libraries. JP shows us a cartoon of a library, retitled, “Museum of the History of the Internet”. But Palfrey argues that libraries are more important in a digital age. The physical space of the library contains the history of the institution. We encounter artifacts that remind us of our past. And moving through the library, we encounter students, more than in years past. There’s something about a contemplative space that makes the library attractive to students. Deans are often interested in taking space away from libraries – JP suggests this is the wrong trend and congratulates Dean Minow for not going down this path.

Collections are changing. We and Boston area law libraries are unlikely to continue to compete purely on the size of our collections. But curating and making sense out of collections – of these physical objects – is an essential part of the librarian’s task. Not every regime in the world is stable. Harvard’s libraries have pre-Soviet materials, and they’re used literally every day, as JP discovered when he tried to move them off campus. There’s late 19th century Turkish materials that don’t exist in Turkey. This institution has thought about materials through the ages in a way that transcends digital and physical – it’s about preserving knowledge.

Finally, the library is about the people who understand these collections and who can empower the people who need to access and understand these materials. Those people render sensible the highly complex system that characterizes our law and the materials around it, and that doesn’t change in a digital age.

When the university build Langdell, a building that houses the library and classrooms, we weren’t living in a digital age. Now students do a great deal of their work in a virtual environment. We need to think about our virtual architecture as much as the architects thought about our physical space. If we think it through, it will be better for jailhouse lawyers, for lawyers with disabilities, and ultimately better for teachers, lawyers, learners and judges, though it may be more difficult in the short run. We should design and build this thoroughly connected system for access to legal information.

Jonathan Zittrain asks Palfrey to address questions of how legal scholarship changes in a digital age. He wonders whether a move from student-reviewed journals (a peculiarity of legal scholarship) to publishing on SSRN, where download counts seem to have become a proxy for quality scholarship, and a temptation to game the system. We know that the systems of publishing can direct scholars to specific topics, to appeal either to student reviewers or impatient downloaders. How will digital legal information change scholarship?

Palfrey responds that the long-form argument is not going away. We’ll continue to have law review articles and books. But we may start seeing new forms of legal scholarship that come from computer-aided analysis. He doesn’t think we should go too far down the path of blogging and tweeting as a replacement for in-depth scholarship.

Professor Wilkins asks a question about the future of “the law”. In a world with an increasing supply of information that people can use to support an argument, what’s the boundary on the law and on the law library? Palfrey admits that this is an unanswerable question, and then references an old debate – is the work of scholars talking about law part of the law? That’s a better accepted argument in European circles than in the US. But that blurry boundary is an old problem. A thoroughly connected system doesn’t care where that information lives – we simply care about being able to access it and reach it.

Dean Minow suggests that the world Palfrey describes is open to everyone with access, which could include a mobile device. That raises questions. How do we pay for this? How do we ensure reliability? How do we archive this information? Are we talking about a library that never closes? Palfrey makes clear that he has no interest in closing off the library, as students are desperate for every open seat. In a more serious sense, he tells us that openness is about a platform, a bedrock that everything else lives on top of. We’ll still have Lexis and Nexis, and we’ll pay for them, as they’re useful in organizing the law in ways that are powerful and helpful. But we need diverse new ways too look at information. If we open the bedrock, we can have open and closed new lenses on top of that foundation.

The event ends with the unshrounding of John’s chair, which he promptly sits in and receives a standing ovation from the crowd.

11/09/2010 (2:51 pm)

Kim Dulin and David Weinberger: Hacking the Library

Filed under: Berkman ::

David Weinberger and Kim Dulin co-direct the Harvard Library Innovation Lab at Harvard Law School, a group that explores the future of libraries, “because, well, we think their future needs exploring.” The Lab came to pass after John Palfrey left the Berkman Center and became Librarian for the Law School – he saw a need to re-envision and hack libraries to deliver the good stuff libraries have. The Lab is looking at libraries, broadly, not just the HLS law library.

Libraries tend to be very knowledgeable about what they hold in their collections. But they’re much less good about helping people discover that information. There are few systems like Amazon or Netflix recommendations that help scholars and researchers discover the good stuff within libraries. Dulin argues that librarians have been pretty passive in the face of new technology – they’ve purchased fairly primitive systems and had to buy back their content from the companies who build those systems.

Researchers tend to start with Google, Dulin tells us. They might move to Google Books or Amazon to find out more about a specific book. And perhaps a library will come into play if the book can’t be downloaded or purchased inexpensively. Libraries would like to move to the front of that process, rather than sitting passively at the end. And lots of libraries are trying to take on this challenge – new librarians often come out of school with skills in web design and application development.

The Lab hopes to bring fellows into the process, much as Berkman does. It works to build software, often proof of concept software. And innovation happens on open systems and standards, so libraries and other partners can adopt the technology they’re developing.

Two major projects have occupied much of the Lab’s time – Library Cloud and ShelfLife, both of which Weinberger will demo today. There are smaller applications under development as well. Stackview allows the visualization of library stacks. Check Out the Checkouts lets us see what groups of users are borrowing – what are graduate divinity students reading, for instance. And a number of projects are exploring Twitter to share acquisitions, checkouts and returns.

Weinberger explains that ShelfLife is built atop Library Cloud, a server that handles the metadata of multiple libraries and other educational institutions and makes that metadata available via API requests and “data dumps”. Making this data available, Weinberger hopes, will inspire new applications, including ones we can’t even imagine. ShelfLife is one possible application that could live atop Library Cloud. Other applications could include recommendation systems, perhaps customized for different populations (experts, versus average users, for instance.)

There are open questions about building applications that respect privacy, and questions about what’s the most appropriate development environment.

Paul Deschner, the lead developer of ShelfLife, shows off the alpha system, making it clear that the system might be in a pre-alpha state if only there were a greek letter that preceded alpha. He and the team are starting to open to tool to pre-screened audiences to start getting feedback and ideas. The metaphor for the system is the “neighborhood”, clusters that books can sit within. The audience for the tool is a researcher, scholar or professor, exploring the space of a library collection.

We see a search for “a pattern language”, referring to Christopher Alexander’s influential book on architecture and urban design. We see a results page that includes a new factor – a score that indicates how appropriate a title is for the search. We can choose any result and we’ll be brought into “stack view”, where we can see virtual books on a shelf as they are actually sequenced on the physical shelf. Paul explains that it’s actually much more powerful than that – many books at Harvard are in a depository and never see the light of a shelf. And many colelctions have their own special indices – the virtual shelf allows a mix of the Library of Congress categories with other catalogs.

The system uses a metric called “shelfrank” to determine how the community has interacted with a specific book. The score is an aggregate of circulation information for undergraduates, graduates and faculty, information on whether the book has been assigned for a class, placed on reserve, put on recall, etc. That information exists in Library Cloud as a dump from Harvard’s HOLLIS catalog system – in the future, the system might operate using a weekly refresh of circulation data. The algorithm is pretty arbitrary at this point – it’s more a provocation for discussion than a settled algorithm.

A question from the audience wonders why a fresh new approach to library data uses the old metaphor of books on shelves – was this the product of research? One advantage of the visualization, Paul tells us, is that there are a lot of parameters you can use to convey information – size, color, text.

Weinberger explains that the model, right now, sticks pretty close to objective reality – tall books are taller in the visualization. This, Paul mentions, often indicates a book with illustrations. David notes that we could use other factors – we could make books taller based on how many libraries hold them in their collections, or based on how often they are checked out.

One possible feature of StackLife is the idea that books could “friend” books – a book could refer to another book that isn’t included in the book’s home neighborhood, you can influence a neighborhood by bringing a book into the virtual space. A question from the crowd suggests we might use co-checkout data to enhance shelves – it’s an interesting idea but has privacy concerns related to it. And since the system is designed to work across libraries, simultuneity doesn’t always show that books are related.

Other neighborhoods could cluster books by subject, by author, by “also viewed” data, and by user-provided tag data. Author neighborhoods use Library of Congress sequence information to cluster groups of authors. Data on the web from Wikipedia, book reviews, lectures from authors, interviews on NPR are all linked to enhancing an author’s profile page. (Paul acknowledges that curation is a fairly massive challenge.) The goal of these systems are to increase serendipity, to maximize the possibility that viewers will stumble onto a book they didn’t know about and are excited to discover.

In discussing the system, Maura Marx points out that librarians are fierce defenders of privacy who often scrub their data nightly. Unfortunately, that means we’re throwing away fascinating data. Is the strong concern for privacy universal across librarians? Paul mentions that the data is thoroughly scrubbed when it comes to Library Cloud… though Harry Lewis notes that allegedly anonymized data like Netflix logs often turn out to be personally identifiable.

An audience question wonders when projects like ShelfLife go out into the world – “to work on another project, you’re going to have to leave this one behind.” David explains that keeping projects open sourced is a way to try to address this concern. And releasing the tool with an API may mean that the most interesting uses of the project are in the context of other people’s applications. This might mean that ShelfLife will be in dialog with GoodReads, Google Books and other projects that help people discover books. Library Cloud is different in the sense that they’re providing information to other systems, allowing others to build on the foundation of that work.

Maura Marx wonders whether the system is helpful in allowing readers to discover “canonical” texts, the five texts around a subject one must read to understand a subject. An interesting possibility is comparing “canonical” sets from one institution or geography to another.

David Abrahms notes that “ShelfRank” could be controversial, but is less so if users can adjust it. Then the aggregate of ShelfRanks could, in turn, provide interesting information. Grad students as a group might weight texts very differently than undergrads or professors, and provide information on what texts are most helpful for their peers.

Harry Lewis points out that the current system is vulnerable to borrowers who take out lots of books – how do we deal with people who take out lots of books indiscriminately. I wonder whether the system might allow people to publish their borrowing records and share them with other users. David notes that the balancing act between data and privacy is an extremely tricky one, and that lots we’d like to do is very difficult to do while taking anonymity seriously. It’s somewhat worrisome, he notes, that concerns about possible deanonymization is acting as a kill switch.

I asked a question about Kim’s stated goal – getting libraries closer to the start of a search chain. Does ShelfLife help us get there? Sasha, who works with Kim and David, mentions that the goal is to turn ShelfLife into a community site that’s capable of enabling user-created content. This content, in turn, will be available to Google and other search engines, which should also push new users into the ShelfLife system.

11/04/2010 (7:03 pm)

links for 2010-11-04

Filed under: del.icio.us links ::

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